Frequently asked questions
Answers on response times, special orders, obsolete parts, customs and export at ZWOD.
How quickly will I receive a quotation?
For standard catalogue items we typically respond within about 2 business hours during our working hours.
What happens with special orders or custom manufacturing?
This depends on the manufacturer and can take a few days. We actively follow up with the factory and come back with a realistic timeline.
What if a part is discontinued or no longer available?
We check alternative stock worldwide and technically suitable replacements through our engineering database. Final approval of any alternative remains with your technician.
Do you also handle customs and export formalities?
Yes. We have our own customs team and also handle unusual requirements such as apostilles or special documents for certain destination countries.
Do you also ship outside Germany and Europe?
Yes, we regularly supply customers in, among others, India, the USA, Brazil and the Gulf states.
How does sourcing from multiple supply channels work?
For many manufacturers we compare several possible sources – price, availability, lead time and total cost – instead of automatically ordering from a single supplier.
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